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OTHERS

FAQ

What is Digitization of Cable TV services?

Digitization is the process of providing cable television signals in digital mode with the use of Set Top Box. This requires television signals to be sent through a digital Set Top Box (STB) to the television set, which enhances the overall TV viewing experience of consumer.

What is DAS?

In simple words, the system used to control the distribution of digital television signals through cable is called Digital Addressable System (DAS). This ensures that only the Channels chosen and paid for by a subscriber are being received and viewed through digital Set-Top-Box (STB).

What is the digitization bill passed by the government?

The Cable Television Networks (Regulation) Amendment Act, 2011 has made it mandatory for switchover of the existing analogue Cable TV networks to Digital Addressable System (DAS) by December 2014, in a phased manner.

Phases of Digitization timelines of Cable TV in India are as:

The Cable Television Networks (Regulation) Amendment Act, 2011 has made it mandatory for switchover of the existing analogue Cable TV networks to Digital Addressable System (DAS) by December 2014, in a phased manner.

Phases of Digitization timelines of Cable TV in India are as follows :

Phases Geographies Covered Timeframe
Phase - I Four Metros 31-Oct-12
Phase - 2 Cities with over one million population 31-Mar-13
Phase - 3 Rest of urban areas 31-Dec-15
Phase - 4 Rest of India 31-Dec-16

What is Set-Top-Box?

"Set top box" (STB) is a device, which is connected to a television set at the subscribers' premises and which allows a subscriber to view encrypted channels of his choice on payment. The basic function of the Set Top Box is to decrypt/decode the signals of those channels which the subscriber has been authorized by the multi system operator to receive and to convert the digital signals for viewing on television sets.

What is a smart card or viewing card?

A smart card or a viewing card essentially functions like an ATM Card and inserted in the Set Top Box. It allows the TV signals of only those channels to be seen which the subscriber has contracted to pay for a particular period.

What are the strengths of Digital Cable TV?

Strengths of Digital Cable are as follows:

  • Capacity to carry more number of channels
  • Efficient Channel carrying capacity of voice and data
  • Better picture quality & sound
  • Minimal additional cost for customer to get digital experience
  • Quality signal transmission in all weather conditions
  • Ease of installation and usage
  • Possibility of interactivity
  • Service technician in neighborhood

What are the benefits of Digitization?

The consumer will be benefitted most by installing STB with their television set; it will enhance the overall TV viewing experience. Most importantly it will improve the quality of picture & sound, more nos. of channels for viewing, uninterrupted TV signals even during bad weather, Electronic Programming Guide, favorite channels list, block unwanted channels, Value Added Service ( VAS) and many more features at the click of remote.

Who will provide the STB?

The STB will only be provided by Multi System Operators (MSO) and their linked Cable Operators providing cable services in their respective areas of operation.

How do I get a STB?

A subscriber needs to contact Cable Operator and fill the application in format prescribed by Multi system Operator (MSO). Subscriber can get STB on a Rental, Hire purchase, operating lease, outright purchase scheme or any other prevalent scheme offered by the service provider. Click here to check our STB Schemes.

Does installation of STB need extra cabling?

No. The STB would work on your existing cable connection and turn your TV to a new entertainment experience. STB also acts as a channel expander and you can view more than 400+ channels even in your old model TV set.

I have multiple TVs at home. Do I need different STB for different TV sets? Will I have to pay for each STB?

Yes, you need to have separate STB for every TV set. If the Subscriber has three TV sets then three separate STBs will be required and all will be priced individually.

The deadline is still far away. Why should I get a set top box immediately?

The use of Set-Top-Box is compulsory now. It will be in benefit of the customer to install the STB today as the supply of STB is smooth and it is available at subsidized prices. It is likely that there will be a last minute rush for STB which will result in hassle and complication of STB box availability, delay in Installation, and price hike of upfront charges for STB etc. So install today and start enjoying the digital TV experience.
Feel free to contact us for more information.

Privacy
Policy

Main Policies

This Privacy Policy governs the manner in which 4DDataCom Pvt. Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.4ddatacom.com website ("Site"). This privacy policy applies to the Site and all products and services offered by 4DDataCom Pvt. Ltd.

We are committed to protect your information from time to time by following hi. We constantly update our systems and data to ensure the best possible data security to our customers. In case of any unfortunate incident, we will examine all possible steps with a view to legal proceedings to recover damages against those who responsible.

We may collect your personal identification information in a variety of ways, including, but not limited to, when you register on our website or place an order or with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, phone number, users may, however, visit our site anonymously unless they wish to avail any of our products or services.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Rest assured, we never sell or share user’s personal information to any third party or use e-mail address for unsolicited mail unless explicitly mentioned. Any emails sent by us will only be in reference with the provision of agreed services and products.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information. This will be general technology related information and will not affect users.

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with industry security standards in order to create as secure of an environment as possible for users.

You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. Please keep in mind that we do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Some other information collected by our server includes the Internet Protocol (IP) addresses of the visitor’s computer which connects it to the internet. Our web servers collect the domain names, not the e-mail addresses, of visitors. In addition, there are portions of this Web site where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number or e-mail address etc.

This Web site is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to Children.

Use of collected Information

Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve its content.

When other information is collected from you, such as your name and e-mail address, we generally let you know at the time of collection how we will use the personal information. Usually, we use the personal information you provide only to respond to your inquiry or to process your request (such as to receive newsletters). This information may be shared with other 4DDataCom Private Limited is group companies businesses, but only if necessary to fulfil your request or for related purposes.

The information collected from you may also be helpful in relation to the services offered by us on our website and also to anticipate and resolve problems with any goods or services supplied to you. Your information is also helpful in administering or otherwise carrying out our obligations in relation to any agreement you have with us and to create products and service to meet your needs. We also use your information to process and respond to requests, improve our operations and communicate with visitors about our products, services and businesses.

In addition, we may have collected similar information from you in the past. By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.

We may share the personal information you provide with other companies we have hired to provide services for us. These companies - our vendors - are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

If you register with one of 4DDataCom Private Limited business units online, they may use this information to provide you with customer information about 4DDataCom Private Limited offerings in support of your business needs. You should review the privacy policy associated with that 4DDataCom Private Limited business' Web site for further information about that 4DDataCom Private Limited business' privacy practices. For example, a technology called cookies may be used to provide you with tailored information. A cookie is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may set your browser to notify you when you receive a cookie.

Security of collected Information

We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you to those 4DDataCom Private Limited employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action.

Access to Collected Information

You may review and update the information that you provide to us through this Web site by contacting us as described below.

Contacting Us

If you have any questions about this privacy policy, please use the Contact Us page. We welcome your questions and suggestions about our privacy policy.

Changes to this policy

Please check this privacy policy to inform you of any change. Any site that you may connect to from here is not covered by this privacy policy.

Terms
of Use

Main Terms

By using this website and its offered services, you are supposed to have read and agreed to the following terms and conditions: This website (www.4ddatacom.com) is operated by 4DDataCom Pvt. Ltd. throughout the site, the terms “we”, “us” and “our” refer to 4DDataCom Pvt. Ltd. Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

User account is available only through registration process once you submit requested information while registering. Before registration we ask whether or not you agree to current Terms of Service. If you don't agree to our Terms of Service you will not be permitted to use the services.

As user you’re not allowed to run any paid ads on any platform (google, Facebook, etc.) pointing to 4ddatacom.com. If any user found with this then it would result in immediate termination of his/her account and a legal action may be taken against the user.

We accept Visa and Master Credit Card, Debit Cards and Net banking as mode of payments which are processed through our payment gateway provider PayU India Pvt Ltd. No information pertaining to payment is shared with us as you fill all the payment related information on your bank's site.

Providers may consider the amount of bill paid as per their discretion. We are not responsible for any type of non-consideration of bill paid from operators end. We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Terms of Service and any separate agreements whereby we provide you services is governed by law of India and is subject to Bilaspur Jurisdiction only. You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

User Agreement

Being allowed access to www.4ddatacom.com (""hereinafter referred to as "the site") for 4DDataCom Private Limited (hereinafter referred to as "4DDataCom"), you enter into the www.4ddatacom.com user agreement on the terms and conditions set out below. Please read this Agreement carefully before accessing or using the web site. By accessing or using the web site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, please do not access the website.

Copyright & Trademark

The site contains copyrights and intellectual property rights in certain material presented on the site (including but not limited to text, audio, video, graphical images), trademarks and logos (including trade mark "4DDataCom"), of 4DDataCom, its parent, affiliates and associates and are protected under the applicable Indian laws. Any infringement of the IPR will be considered illegal and shall be vigorously defended and pursued to the fullest extent permitted by law.

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the site shall remain at all times vested in 4DDataCom Private Limited or its licensors. You are permitted to use this material or content only as expressly authorised in writing by 4DDataCom Private Limited or its licensors. You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

Unless expressly permitted in writing by 4DDataCom Private Limited or its licensor, you shall not capture, copy, reproduce, perform, transfer, sell, license, modify, manipulate, create derivate works from or based upon, republish, upload, edit, transmit, publicly display, frame, link, distribute or exploit in whole or in part the site, the site content or site code or otherwise use the site, site content on any other web site.

Changes

4DDataCom Private Limited reserves the right to add or change/modify the site, site content terms of this Agreement at any point of time. Any changes will be posted to http://www.4ddatacom.com and it is your responsibility as a user to refer to the terms on accessing this service. Changes could be made by us after the first posting to the site at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. You agree to review the Agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified Agreement.

Limited Permission to Copy

You are permitted to print or download extracts from these pages for your personal non-commercial use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purpose or to print extracts for personal use. You will not (whether directly or through the use of any software program) create a database in electronic or structured manual form by regularly or systematically downloading and storing all or any part of the pages from this site. No part of the site may be reproduced or transmitted to or stored in any other web site, nor may any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor including in any public or private electronic retrieval system or service without prior written permission of 4DDataCom Private Limited.

Disclaimer of Warranties and Liabilities
  • This site, site content, site codes, services and the software, if applicable, are provided "AS IS" "WITH ALL FAULTS" AND "AS AVAILABLE" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to law, 4DDataCom Private Limited disclaims all liability, express or implied, including but not limited to, implied warranties and conditions of merchantability and fitness for a particular purpose, workmanlike effort, title and non infringement. 4DDataCom Private Limited does not warrant that the availability of or functions contained in the site, site content, site codes, services or software will be uninterrupted or error free or that defect will be corrected or this site, site content, site code or the server that makes them available, or the software are free from virus or other harmful components. 4DDataCom Private Limited does not warrant or make any representations regarding the use or result of the use of the site, site content, site code or software in terms of correctness, reliability, accuracy or otherwise. You, and not 4DDataCom Private Limited, assume the entire risk as to the quality and performance of the site, site content, site code, service and software.
  • Except for 4DDataCom Private Limited identified information, products or services, other than the digital STB, all information, products and services offered through the site or on the Internet generally are offered by third parties that are not affiliated with 4DDataCom Private Limited.
  • SITI Cable and its parent, affiliates and associates shall not be liable, at any time for any loss and/or damage arising directly or indirectly (including, without limitation, special, incidental and/or consequential loss and/or damage) arising in contract, tort or otherwise from the use of or inability to use the site, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the site, its contents or associated services or due to any unavailability of the Web Site or any part thereof or any contents or associated services or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
  • The site may provide link of other website(s) maintained or controlled by third parties and 4DDataCom Private Limited does not control such third party website(s) and is not responsible for any transactions on such website(s).
  • Any hyperlinks from or to this Web Site exists for information purposes and are for your convenience only. 4DDataCom Private Limited accepts no liability for any loss or damage arising directly or indirectly (including consequential loss) from the accuracy or otherwise of materials or information contained on the pages of such sites or loss arising directly or indirectly from defects with such sites. 4DDataCom Private Limited neither endorses in any way nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity, availability of any of the goods or services or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visiting and transacting on these sites.
  • Part of the Web Site will contain advertising and other material submitted to 4DDataCom Private Limited by third parties. 4DDataCom Private Limited accepts no responsibility for advertisements or promotions appearing on the site. Advertisers are responsible for ensuring that material submitted for inclusion on the Web Site complies with applicable International and National law. 4DDataCom Private Limited will not be responsible for any advertiser's claim, error, omission or inaccuracy in advertising material, and reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. You deal with such advertisers or promoters on your own accord and on their terms.
  • Part of the Web Site will contain advertising and other material submitted to 4DDataCom Private Limited by third parties. 4DDataCom Private Limited accepts no responsibility for advertisements or promotions appearing on the site. Advertisers are responsible for ensuring that material submitted for inclusion on the Web Site complies with applicable International and National law. 4DDataCom Private Limited will not be responsible for any advertiser's claim, error, omission or inaccuracy in advertising material, and reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. You deal with such advertisers or promoters on your own accord and on their terms.
  • You understand further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to you. You access such materials at your risk. SITI Cable has no control over and accepts no responsibility whatsoever for such materials.
Indemnification

You agree to indemnify, defend and hold 4DDataCom Private Limited, its affiliates, officers, directors, employees, agents, licensors, suppliers and any third party information providers to the site harmless from and against all losses, expenses, damages and costs including but not limited to attorneys fees, other expenses that arise directly or indirectly resulting out of or from your breach of this agreement, your violation of the undertaking, representation and covenants as mentioned above and/or your activities in connection with this website.

Third Party Rights

The provisions of Clauses 5 (Disclaimer of Warranties and Liabilities), and Clause 6 (Indemnification) are for the benefit of 4DDataCom Private Limited and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on their own behalf.

Termination

You understand and agree that 4DDataCom Private Limited may, at its sole discretion and at any time, terminate your password, user account or use of any service for any reason. 4DDataCom Private Limited may also, at its sole discretion and at any time, discontinue any site or service or limit or restrict any user access thereto, for any reason. You understand and agree that 4DDataCom Private Limited make take any or more of these actions, in its sole discretion, immediately deactivate and / or delete any or all information about and concerning your user account, including your registration information. You understand and agree that 4DDataCom Private Limited shall not have any liability to you or any other person for any termination of your access to any service and / or the removal of information concerning your account.

Severability

If any provision of the terms and condition shall be held unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

Registration and Acceptance of Terms

In consideration of your use of service of the site, you agree to (i) comply with the rules (ii) provide accurate, complete and true information about yourself as may be required on any registration form for the service. In order to create your User Account and (iii) maintain and update, as applicable, your registration information with current and complete information. Users who violate these rules, or provide inaccurate, false or fake registration information may, at 4DDataCom Private Limited sole discretion, have their user account suspended or terminated and may be permanently banned from having any current or future service from the site.

As part of your user account, you will be responsible for creating and maintaining confidentiality of your user name and password. You are advised to select a user name other than your real name or real name of any other person. We also urge you to memorize your password or keep it in a secure place. You agree that you will (i) immediately notify 4DDataCom Private Limited of any unauthorized use of your account, and (ii) ensure that you properly exit all services at the completion of your use session. 4DDataCom Private Limited will have no liability for any loss or damage arising from your use of a user account, the site or any service or your failure to comply with these requirements

Refund
Policy

Refund Policy

As we deal into Recharge and Bill payments we do not entertain Return or Cancellation. And we do provide refund in case transactions fails and your money is credited. Refund will be processed through NEFT within 10 working days.